Tuesday, July 15, 2014

Ouch.

Comcast customer gets caught in customer service hell.  Comcast did state it was going to contact the customer and that the company is embarrassed.




13 comments:

exjxnres said...

I had two similar incidences with Comcast. I cancelled my service and I cancelled the service for another family member. Both times, the "representative" made me spend at least 15 minutes on the phone explaining why I was cancelling the service. Really Aggravating....
Just another reason to NEVER deal with Comcast.

Anonymous said...

So very glad you posted this phone call. It's ridiculous and typical.

Anonymous said...

Comcast is not capable of being embarrassed. I live in a building where you cannot have a satellite, so I am forced to deal with them. Crappy reception on HD channels. I had the phone service, but spent tremendous amounts of hold time on my cell phone at least twice a week with the phone service out.

Anonymous said...

I am just impressed that there is not a severe language, cultural, and time zone barrier, as has been the case with my last few attempts to have padded bills corrected by Comcast.

Anonymous said...

I agree. They will have you on hold and listen to BS for a long time and not accomplish nothing. They are the worst that I have ever seen. I WILL GO WITHOUT IF I HAVE TO USE COMECAST.

Anonymous said...

I think the city of jackson is screwing its residents by giving Comcast the franchise. They are crooks, plain & simple. Give us better options!

Anonymous said...

They screwed up my account three months ago. I keep calling trying to fix it & they "transfer" me then it gets disconnected. Every single time. Even after I tell them they are going to disconnect me, and they say they're not, and I give them my cell # to call me back. They have never once called me back. Oh and as you probably guessed they arbitrarily added $55/month worth of services I don't need & didn't ask for. I'm stuck in hell. They are running a criminal operation.

Anonymous said...

I hate comcast! They increase my bill every year. And just starting billing me addtl this month for dvr service they said was not included in my original set up that I have had since 2005. They said they had revenue auditors this year checking for addtl revenue. Its just so much darn trouble to change but I will get around to it. We are paying for the regional to live off highland colony in his pie in the sky house (at least thats where he started off) . I hate Comcast....I hate them!!!!!!

Anonymous said...

This like the same conversation I had with mastercard when I tried to cancel.

Anonymous said...

is it legal for me to record a Comcast service call? and post it to the internet because I sure will do it! I wasn't sure since it might be out of state...i thought there was some kind of law against that thats the only reason I have not done it. will one of you attorneys confirm this for me and I'll get busy.

Anonymous said...

"We are paying for the regional to live off highland colony in his pie in the sky house (at least thats where he started off) ."

Once more, in English please.

Anonymous said...

Comcast has the WORST customer service I've ever experienced. I spent several months getting transferred from manager to manager trying to disconnect service. They finally caved when I wouldn't give in to their hardball BS. I would watch TV from rabbit ears and use dial up before ever using these jerks again!

Anonymous said...

Comcast has the WORST customer service I've ever experienced. I spent several months getting transferred from manager to manager trying to disconnect service. They finally caved when I wouldn't give in to their hardball BS. I would watch TV from rabbit ears and use dial up before ever using these jerks again!



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Trollfest '07 was such a success that Jackson Jambalaya will once again host Trollfest '09. Catch this great event which will leave NE Jackson & Fondren in flames. Othor Cain and his band, The Black Power Structure headline the night while Sonjay Poontang returns for an encore performance. Former Frank Melton bodyguard Marcus Wright makes his premier appearance at Trollfest singing "I'm a Sweet Transvestite" from "The Rocky Horror Picture Show." Kamikaze will sing his new hit, “How I sold out to da Man.” Robbie Bell again performs: “Mamas, don't let your babies grow up to be Bells” and “Any friend of Ed Peters is a friend of mine”. After the show, Ms. Bell will autograph copies of her mug shot photos. In a salute to “Dancing with the Stars”, Ms. Bell and Hinds County District Attorney Robert Smith will dance the Wango Tango.

Wrestling returns, except this time it will be a Battle Royal with Othor Cain, Ben Allen, Kim Wade, Haley Fisackerly, Alan Lange, and “Big Cat” Donna Ladd all in the ring at the same time. The Battle Royal will be in a steel cage, no time limit, no referee, and the losers must leave town. Marshand Crisler will be the honorary referee (as it gives him a title without actually having to do anything).


Meet KIM Waaaaaade at the Entergy Tent. For five pesos, Kim will sell you a chance to win a deed to a crack house on Ridgeway Street stuffed in the Howard Industries pinata. Don't worry if the pinata is beaten to shreds, as Mr. Wade has Jose, Emmanuel, and Carlos, all illegal immigrants, available as replacements for the it. Upon leaving the Entergy tent, fig leaves will be available in case Entergy literally takes everything you have as part of its Trollfest ticket price adjustment charge.

Donna Ladd of The Jackson Free Press will give several classes on learning how to write. Smearing, writing without factchecking, and reporting only one side of a story will be covered. A donation to pay their taxes will be accepted and she will be signing copies of their former federal tax liens. Ms. Ladd will give a dramatic reading of her two award-winning essays (They received The Jackson Free Press "Best Of" awards.) "Why everything is always about me" and "Why I cover murders better than anyone else in Jackson".

In the spirit of helping those who are less fortunate, Trollfest '09 adopts a cause for which a portion of the proceeds and donations will be donated: Keeping Frank Melton in his home. The “Keep Frank Melton From Being Homeless” booth will sell chances for five dollars to pin the tail on the jackass. John Reeves has graciously volunteered to be the jackass for this honorable excursion into saving Frank's ass. What's an ass between two friends after all? If Mr. Reeves is unable to um, perform, Speaker Billy McCoy has also volunteered as when the word “jackass” was mentioned he immediately ran as fast as he could to sign up.


In order to help clean up the legal profession, Adam Kilgore of the Mississippi Bar will be giving away free, round-trip plane tickets to the North Pole where they keep their bar complaint forms (which are NOT available online). If you don't want to go to the North Pole, you can enjoy Brant Brantley's (of the Mississippi Commission on Judicial Performance) free guided tours of the quicksand field over by High Street where all complaints against judges disappear. If for some reason you are unable to control yourself, never fear; Judge Houston Patton will operate his jail where no lawyers are needed or allowed as you just sit there for minutes... hours.... months...years until he decides he is tired of you sitting in his jail. Do not think Judge Patton is a bad judge however as he plans to serve free Mad Dog 20/20 to all inmates.

Trollfest '09 is a pet-friendly event as well. Feel free to bring your dog with you and do not worry if your pet gets hungry, as employees of the Jackson Zoo will be on hand to provide some of their animals as food when it gets to be feeding time for your little loved one.

Relax at the Fox News Tent. Since there are only three blonde reporters in Jackson (being blonde is a requirement for working at Fox News), Megan and Kathryn from WAPT and Wendy from WLBT will be on loan to Fox. To gain admittance to the VIP section, bring either your Republican Party ID card or a Rebel Flag. Bringing both and a torn-up Obama yard sign will entitle you to free drinks served by Megan, Wendy, and Kathryn. Get your tickets now. Since this is an event for trolls, no ID is required. Just bring the hate. Bring the family, Trollfest '09 is for EVERYONE!!!

This is definitely a Beaver production.


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Jackson Jambalaya is the home of Trollfest '07. Catch this great event which promises to leave NE Jackson & Fondren in flames. Sonjay Poontang and his band headline the night with a special steel cage, no time limit "loser must leave town" bout between Alan Lange and "Big Cat"Donna Ladd following afterwards. Kamikaze will perform his new song F*** Bush, he's still a _____. Did I mention there was no referee? Dr. Heddy Matthias and Lori Gregory will face off in the undercard dueling with dangling participles and other um, devices. Robbie Bell will perform Her two latest songs: My Best Friends are in the Media and Mama's, Don't Let Your Babies Grow up to be George Bell. Sid Salter of The Clarion-Ledger will host "Pin the Tail on the Trial Lawyer", sponsored by State Farm.

There will be a hugging booth where in exchange for your young son, Frank Melton will give you a loooong hug. Trollfest will have a dunking booth where Muhammed the terrorist will curse you to Allah as you try to hit a target that will drop him into a vat of pig grease. However, in the true spirit of Separate But Equal, Don Imus and someone from NE Jackson will also sit in the dunking booth for an equal amount of time. Tom Head will give a reading for two hours on why he can't figure out who the hell he is. Cliff Cargill will give lessons with his .80 caliber desert eagle, using Frank Melton photos as targets. Tackleberry will be on hand for an autograph session. KIM Waaaaaade will be passing out free titles and deeds to crackhouses formerly owned by The Wood Street Players.

If you get tired come relax at the Fox News Tent. To gain admittance to the VIP section, bring either your Republican Party ID card or a Rebel Flag. Bringing both will entitle you to free drinks.Get your tickets now. Since this is an event for trolls, no ID is required, just bring the hate. Bring the family, Trollfest '07 is for EVERYONE!!!

This is definitely a Beaver production.

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